Question 1

Are the BBQs charcoal or propane?

Accepted Answer

All of our cabins have their own BBQ grill and all of them are propane.  We provide the propane :)

Question 2

Where is the extra supply room and how do I access it?

Accepted Answer

There is a red horseshoe with a key attached located inside your cabin in the kitchen area.  Use this key to access the inside of the Guest Supply and Ice Room located on the left side of the main building.  In this room you can find extra supplies such as towels, wash cloths, hand towels, coffee creamer, sugar, wine openers, toilet paper, paper towels, DVDs, and board games.  However, if you need anything else during your stay, please don't hesitate to give us a call at 509-395-2068.

Question 3

When is check-in and check-out?

Accepted Answer

Check-in is at 4PM, check-out is at 11AM.

Question 4

Is there a local grocery store in town?

Accepted Answer

Yes!  The Trout Lake Grocery Store is located right in town center and is located only about a mile from the cabins.  It is a small store, but should be stocked with many of the necessities such as milk, eggs, chips, drinks, etc.  Guests should plan ahead to bring groceries or stop at a larger store on the way for more specialized eat or drink needs.

Question 5

What is your cancellation policy OR if I need to make changes to my reservation?

Accepted Answer

Please refer to our terms and policies for details.  In summary:1. All reservations changes or cancellations MUST be communicated (via email) with AT LEAST 10 FULL DAYS notice prior to your arrival for a refund. 21 FULL DAYS notice for all reservations over holidays and/or group reservations.2. Guests who do not fulfill their reservation or fail to cancel within the time period specified above will be charged the full amount of their reservation REGARDLESS OF CAUSE OR REASON FOR THE CANCELLATION.  NO EXCEPTIONS.3. ALL cancellations or changes to your reservation MUST be made via EMAIL to troutlakecozycabins@gmail.com (NO EXCEPTIONS).4. All cancellations are subject to a $35.00 cancellation fee. The CANCELLATION POLICY APPLIES TO ALL INCLUDING, BUT NOT LIMITED TO: weather, illness, transportation problems, etc. Please understand we are a small destination property that is dependent upon advance reservations rather than drive-by traffic and rely on a small, dedicated staff that must be hired in advance of your scheduled arrival/departure.  To protect your stay at the Trout Lake Cozy Cabins, why highly recommend you purchase travel insurance.

Question 6

How do I light the BBQ grill?

Accepted Answer

The BBQs may sometimes need a little help lighting.  Each cabin is equipped with a long-handled BBQ lighter located in the kitchen area (either in a drawer or under the sink).  Please use these lighters to light the BBQ grill.

If the BBQ is still having trouble lighting, please ensure the propane is turned on at the tank and the tank is not empty.  In the case you may have run out of propane, we have spare propane tanks located under the lean-to-shed near the Guest Supply & Ice Room and garbage cans.

Question 7

Where is the trash located on the property?

Accepted Answer

Please place any trash you may have during your stay in one of the four round garbage cans located in the lean-to-shed near the Guest Supply & Ice Room.  You should have additional trash bags located inside your cabin garbage can or in the Guest Supply & Ice Room as well if needed.

Question 8

Do you allow pets?

Accepted Answer

We welcome pets in all of our cabins for a charge of $25.00 per pet per stay with the following expectations: 1.) They must be on a leash when outside of your cabin at all times (no exceptions); 2.) They must not be left in your cabin unattended; 3.) They must be quiet and well-mannered; 4.) All pets must be clean, groomed, and house trained; 5.) They must not be allowed on furniture or beds; 6.) Guests shall clean up after their pets both indoors and outdoors.

Guests with pets shall be fully responsible for their pets actions and charges for damages or excessive cleaning (indoors or outdoors) as a result of pets may be assessed. If a pet accompanies you and is not paid for prior to arrival, you may be charged $50.00.

Please ensure you follow these rules so we can continue to be pet-friendly retreat :)

Question 9

How do I get to the cabins?

Accepted Answer

Our address is 2291 Hwy 141; Trout Lake, WA 98650.  Your preferred mapping application or system should take you straight to our cabins, but we recommend mapping it out well-before your arrival to allow your application to load the map as some phone providers may not have service in our area.

Please ensure the route you have mapped is passable for the time of year.  *** Note to guests traveling from the greater Seattle area: some mapping applications may try to direct you the shortest route through Randle, WA and over back roads to Trout Lake, WA.  These are mountain backroads that can be rough, winding and are impassable during winter months as they are not plowed (approximately from December to May).  Guests are responsible for planning their travel route given the potential road or weather conditions.  Please plan accordingly.

Question 10

Do you provide WIFI?

Accepted Answer

At Trout Lake Cozy Cabins, we believe putting down the electronic devices, connecting with those around us and exploring the great outdoors is under appreciated in today's world and HIGLY valuable for the health of the mind, body, and soul.  We hope that this is the emphasis of your time at our cabins. That said, we do provide high-speed WIFI at our property as a courtesy to guests who want to stay connected to loved ones from afar and for those that want the ability to work remotely while away.  While the internet is generally very reliable and speedy, please remember that we are a rural destination and we are not an internet company.  The internet is supplied by an outside internet service provider and we cannot guarantee its reliability or availability at any given moment.Each cabin has a guest welcome book that contains the instructions for connecting to the WIFI.

Frequently Asked Questions